Terms and Conditions

1. Only orders using Mrsdotdot.com website forms and our official printed order forms will be accept. Orders placed via Email or SMS will not be accepted. No exceptions.
2. Incomplete or illegible forms will not be processed.
3. Each order will be given a specific serial number for identification purposes.
4. All orders received  must be verified by the customer before processing can begin.

II. STANDARD EDITION FORMAT

1. The (Standard Edition) formats for Each of our Name Book are fixed in accordance to the name provided. Format are as follows :
2. Format for any Name Book using the alphabet -
   • 01 Color name page
   • 10 Practice pages
   • 02 Coloring pages
   • 02 Grey Practice pages
   • 01 Blank page
3. Format for any Name Book with Two Chinese Characters -
   • 02 Character Intro pages
   • 04 Character Intro Practice pages
   • 02 Coloring pages
   • 06 Name Practice pages
   • 01 Grey Practice pages
   • 01 Blank page
4. Format for any Name Book with Three Chinese Characters -
   • 03 Character Intro pages
   • 03 Character Intro Practice pages
   • 02 Coloring pages
   • 06 Name Practice pages
   • 01 Grey Practice pages
   • 01 Blank page
5. Format for any Name Book with Four Chinese Characters -
   • 04 Character Intro pages
   • 04 Character Intro Practice pages
   • 02 Coloring pages
   • 04 Name Practice pages
   • 01 Grey Practice pages
   • 01 Blank page
6. While the Names provided may vary. The formats for both English and Chinese Name Books are FIXED.
7. Mixed content books e.g. English-Chinese, English-Dialect are NOT ALLOWED.
8. English Name Books are limited to 12 alphabets per book.
9. Chinese Name Books are limited to 4 characters per book.
10. Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.

1. If full payment is not received within 5 working days from the date the order has place, the order will be considered invalid and cancelled. Any funds available with us may be subjected to a S$2/- cancelled order administrative charge.
2. All orders are inclusive of shipping charges for delivery within Mainland Singapore only. Extra postal services like Registered Mail will cost any extra S$2.20.
3. Katavan Pte Ltd, Singapore will only ship an order when FULL payment has been received.
4. It is the responsibility of the customer to highlight or notify payment status. For internet banking, identification markers should be left. Or for ATM cash transfer, an SMS indicating the customer's name and order number along with the amount should be sent immediately to (065)9044-2852 after payment.
   Katavan Private Limited, Singapore is not liable for any unexpected delays resulting from customer's failure to identify their payments.
5. All credit card payments are handled by third-party facilitators, as such, we are not responsible for any agreements made between the customer and these third-party facilitators.
6. Customers paying by money orders, cashiers cheque, electronic transfer or Singapore personal cheque may have to wait until payment is cleared and verified before we ship your order. SG$20/- will be charged for every returned check.
7. Currently Katavan Private Limited, Singapore does not accept COD or have this service.

1. All stated prices does not include any customs, duties, sales, use, value added, excise, federal, state, provincial, local or any other duties/taxes.
   ALL SUCH DUTIES OR TAXES MUST BE PAID BY THE CUSTOMER.
2. If there any delays with processing or shipping, the customer will be notified via Email or SMS.
3. However, in the event of wrong, inaccurate contact or shipping information. It is the responsibility of the customer to contact management within 3 working days else the order will be deemed invalid and any payments (if any) will be refunded minus administrative charges.
4. If there are any delays or backorder items, we will ship your order out as soon as these items are made available.
5. Katavan Private Limited, Singapore will not be liable for any damage, loss, fault or expenses arising out of delays in shipment.
6. Katavan Private Limited, Singapore will not be liable for any damage, loss, fault or expenses that occur during shipment.
7. Katavan Private Limited, Singapore reserves the right to merge or combine orders if they are being shipped to the same physical address.
8. Katavan Private Limited, Singapore reserves the right to use whatever packaging materials it deems necessary.
9. All orders will be shipped via SingPost, overseas by SingPost Airmail.
10. All orders that are shipped overseas HAVE to be registered.
11. Insurance, if available, can be applied at the customer's expense.
12. Shipping address must be either a physical address or PO Box, we do not ship to Army Post Offices, Fleet Post Offices, Military installations, Hotels, Motels or any area where by a registered mail cannot be personally signed for by the buyer.
13. Mrsdotdot.com will ONLY ship to the customer's address on our order forms, Customer's Paypal shipping address will ALWAYS be ignored.
14. The accuracy of the customer's address is the sole responsibility of the customer, please check or verify your address if in doubt.
15. If there any delays with processing or shipping, the customer will be notified via Email or SMS.
16. Katavan Private Limited, Singapore is not liable for any goods lost during shipping.
17. In the event of an unregistered goods being lost;
1. if the SingPost were to return the goods to us, the customer will have to pay for NEW shipping charges separately.
2. No claims will be entertained. We however will only provide a photocopy of the receipt upon request.
3. Management reserves the right to look into any claims bearing strong merit (Acts of god). Management is the only authority that has the legal right to compensate or reimburse any lost goods.
4. Katavan Private Limited, Singapore, strongly recommends Registering all your goods via SingPost, an additional S$2.20 charge will be applied.
5. For any single LOCAL order above S$30/-, we will bearing SingPost's Registered Article cost of S$2.20.
6. Refused or undeliverable shipments will be subjected to a 30% restocking fee, IN ADDITION to applicable shipping fees, insurance fees or any other loss incurred by us.

1. All claims must be made within 5 working days upon receiving your order.
2. Claims can only be made based upon manufacturing defects, damage as a result from shipping or customer mishandling will not be recognized.
3. Claims cannot be made if the product has been damaged from fire, flood, lightning or Acts of God.
4. There is no cash refund.
5. Each customer is limited to a MAXIMUM of 3 RMA's per product.
6. The purchaser has to pay all charges, duties, taxes and shipping charges incurred for delivery to Katavan Private Limited, Singapore.
7. Claims made can ONLY be settled by the following way
1. Fill up the Contact Us form
   Please include your order number.
2. You will receive a RMA number via email.
3. Post the product back to us at
   Attn : (RMA number)
   Katavan Private Limited
   Bock 108 Depot Road #01-07
   Depot Heights Shopping Centre
   Singapore 100108
4. Please allow us 2 to 3 working days to fix the product.