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Frequently Asked Questions

General Questions :

How to Order?

Online

Browse thru our website and decide upon the type of product you require.

Fill up our online order form. Incomplete order forms will not be processed.

If your web browser does not support Chinese Characters, you can SMS the name to us at (65) 9044-2852.
Kindly include your name and email address for identification purposes.
(E.g. John Doe 叶敏熙 john@hotmail.com)

Choose your method of payment.
For payments by Internet Banking or Cash Transfer, a verification email containing further instructions will be sent within 24hrs.

For payments by Cheque :
Please make it payable to Katavan Pte Ltd
- On the reverse side of your cheque, please include your name, your child's name and your contact number

than mail it off to :

Katavan Pte Ltd
Re : (Name of Item e.g. Design Memo Pads)
Blk 108 Depot Road #01-07, Depot Heights Shopping Centre
Singapore 100108

All orders will only be processed when we have receive both your completed order form and payment. A confirmation email will be sent once payment has been received and verified.

Fax

Download our Fax Order Form
Click here for PDF version of the Name Book Order Form

Click here for PDF version of the Custom Label Order Form
Complete the Order Form.
Fax the completed order form back to us at (65)6246-6543.

Note

To avoid miscommunication and clerical mistakes, we no longer accept orders via SMS or Voice.

Once an order has been verified by the customer, it is not possible to change or amend that order.

All logos and graphics must either be original or approval obtained. We reserve the right to reject unverifiable graphics.

Pricelist?
- Available Here

How big is each Name Book?
- Each book is A5 size or 14.8cm by 21cm.

Which Name Book should I get?
- For Alphabet Name Books there are currently 3 different types, English, Dialect and Others.

English Names consist of your child's Christian/Nick/Given Name + Surname; E.g. Henry Foo, Anne-Marie Tan, Selena Ong, Ahendre Gomzi, Tovali Cross, N. J. Inaco etc.

If your child has an english name, we recommend that you purchase an English name book as that is what will be commonly used in school
Examples

Dialect Names consist of your child's Dialect Name; E.g. Ong Eng Hua, Tan Heng Seng etc.

Other Names consist of your child's Name in another language; E.g. Malay Names, Alphabet Based Indian Names etc.

(Using our standard template, we are only able to accommodate a maximum of 12 Letters. If your child's name is longer than 12 Letters, you can shorten the name using abbreviations. While the names differ, the formats for each book is FIXED and we WILL NOT change the format of our Name Books, nor entertain any request to do so.)

What are the contents of each Name Book?
- Cover and back page plus 16 pages of custom made content.

Do you make Malay Name Books?
- Yes we do, as long as the name can be written alphanumerically. Even if your name contains special characters.

Can I have a Mixed Name Book? (E.g. Half-Chinese, Half-English)
- We do not print mixed languages Name Books. Each language Name Book is fixed and specially designed to help assist your child in learning how to write.

Why is your website so slow?
- For added security, we have decided to place our entire website behind a secure firewall known as SSL(Secure Sockets Layer). This stops others from peering into your personal data when you make an order. As all the contents of each webpage has to go thru the SSL validation process hence it takes a significant amount of time for each webpage to load. For more information about our Privacy policy, please read our Terms and Conditions.

Is Adult Supervision required?
- Yes, our Name Books only act as a guide. Like all guides, they still require supervision to help Guide and Correct mistakes made. See our article on Handwriting Basics for more information.

How long does it take for an order to be completed and delivered?
- Verifiction and payment must be made before your order is processed. It should take 3 working days to process an order, in the event of unexpected delays, the customer will be notified by any one of the following means, SMS, Email, Phone Call or Mail. SingPost does order delivery and that usually takes about 2-3 working days.

My child will not sit still long enough to practice writing.
- Here are a few suggestions;
1. Find a quiet location free of distractions like computer or television.
2. Hanging or pinning your child's finished work on the wall or refrigerator door helps.
3. Allow your child to use whatever writing material he/she wants. Marker pens, color pencils, crayons, water colors.
4. Do not force your child to complete a full page per day. Simply start by writing a letter a day. You can increase the load as and when your child develops an interest.

School or Bulk Orders :

Are there special rates for School Orders?
- Yes, special rates are available for Kindergarten or Child Care providers. For more information, please contact us.

We at XYZ are interested in your product and would like to order, how do we go about this?
- Contact us and we will arrange to send a sales representative to your location, if you are ordering on behalf of your students, may we recommend photo covers using the school's image or class photos, makes a great memorabilia. If you are interested in our products but wish to let the parents decide, we will more than happy to stop by your location to distribute flyers and order cards.

We at XYZ are interested in your product but would like to modify the format of the Name Book so that it fits into our curriculum.
- As we practice POD (Print on Demand) we are usually able to accommodate most request. However special rates will apply for modifications done. We are also able to print top-quality worksheets based upon your needs.

Special Needs :

- If your child has special needs, we are able to do custom modifications or even create personalized aid-books or worksheets based upon the needs of your child. Special rates will apply. Contact us for more information.

Overseas Orders :

I live overseas, can I order?
- Yes, we do ship overseas. Simply fill out our online order form and wait for a reply.

Please note that all overseas orders can only be paid by credit card (Paypal).

All overseas orders will be shipped Registered Airmail.

Price list for overseas orders - Overseas Pricelist

For overseas shipments, which postal service do you use?
- We use SingPost.